Media Centres

Clark Door have numerous contracts to maintain the doors of broadcasting studios, theatres and opera houses. Good maintenance is essential to ensure the door is ready to operate at the key moment prior to a performance, as well as ensuring the sound proofing properties and fire rating of the doors are maintained.

One recent example of a customer is a National Arts Centre. Initially the Centre declined to take up planned maintenance with Clark Door choosing to use a local supplier. However within a year the Centre realized how important it was to have a contract with a company capable of servicing and maintaining the specialist doors. With the backup of Clark Door’s project and design office, technical queries can be handled by our Service Engineer on site in a speedy and efficient manner.housing theatres for musicals, opera, ballet and dance

The customer commented: “I could see that the first year in trying to save money on Planned Maintenance was a false economy – it was clear from seeing the work done on the door that this would only result in a large repair bill later. With Clark Door as the Original Equipment Manufacturer I have piece of mind again.”

First Time Fix

Clark door focuses on giving priority to individual customers' key requirements. We train our engineers extensively, hold £5000 of stock in our vans and monitor our own performance for our customers using our Service Management Software. We are proud of our first time fix rate performance.

Bespoke Software enables Tailored Customer Service

Clark Door have invested in a number software programmes to assist with our Service Delivery to our customers these include an Industry Standard Customer Asset Management/Call Logging/Resource Management package which will track a customer assets through the complete life cycle from installation through many years of operation. The system can provide a full history of each customer asset together with statistic to assist service reviews showing 1^st time fix rate, spend per customer asset and any root cause analysis required to identify any underlying problems. All our Regional Service Engineers have full access to each customer’s asset history while on site through the use of handheld devices connected to the main system based at our HQ in Carlisle. We also operate a paperless reporting system sending a completed site report instantly to a nominated email account when the job is signed off by the customer on the Service Engineer’s handheld device.

Measured Performance

We are able to tell customers what the first time fix rate is, the number of callouts to each asset, flag problems early; this type of information is used to openly share our performance with our customers so that we can work together to tailor a solution that suits the Service Manager of the business.

Single Leaf Horizontal Sliding Acoustic Door

"Saving money on Planned Maintenance was a false economy - with Clark Door as the Original Equipment Manufacturer I have piece of mind again.”
Media Centre Site Manager.

Maximising our Customers First Time Fix Rate

Clark Door Vans Hold over £5000 Stock Parts

Van Tracking - For Speed of Response and Keeping Customers Up to Date

The Market Leader in Special Purpose Door Systems