Unit F Central, Kingmoor Park,
Carlisle, CA6 4SJ, United Kingdom
Tel: +44(0)1228 522321
Fax: +44(0)1228 401854
Service and Spares Division UK
Clark Door provide the following services on Clark Door and other manufacturers’ specialised and Industrial Door systems:
- Planned Preventative Maintenance
- Emergency Call out and Repair
- Survey and quoted repairs.
We have a skilled team of dedicated Door Engineers who are also qualified to IEE Wiring Regulations 17th Edition : (BS 7671: 2008) in order to conform with the Electricity at Work Regulations (1989 reg 16).
For a rapid response, our Service Engineers are strategically based throughout the UK & Ireland with nearly every customers’ site less than 2 hours away from their home bases.
To provide the best 1st time fix rate to our customers, each Service Engineer carries £5,000 of spares and has the full backup and support from our ISO9001:2008 Technical Service Team, Project Engineering, Manufacturing and Installation Divisions, including the manufacture of specialist parts for older doors.
Clark Door utilises a tailored Service Management software package to provides full life cycle management for each customer site including full asset history, which can be viewed by HQ or by an attending Service Engineer via a handheld device when on site and for call logging / job progress monitoring and urgent escalation to head office.
For customers with PPM contracts, Engineer site reports are emailed to the chosen site contact automatically on completion of the work.
We strive to provide the best level of service and to build long term relationships with our customers, large or small. We are big enough to ensure quality procedures and processes are in place but small enough to be flexible and ensure we can meet our customers individual needs.
To get in touch, please telephone or visit our Contact Us page.
Clark Door maintains a substantial catalogue of spares for its current and past products, many of which have functioned well for over 20 years in the field.
If you have a query regarding spare parts requirements please email us with as much detail as possible – site location, door type, door reference and part numbers, if known together with photographs. We will respond to you promptly.
Please note: We no longer offer Cold Store Door spares to the USA market.
"As well as saving money by having Planned Maintenance in place the most important aspect to me is piece of mind from a Health and Safety Point of view."